One-Year Free Warranty Service Terms

Freight Arrangement: During the warranty period, if a product needs to be returned to Hamsa Jewelry for repair, the round-trip shipping costs will be borne by the customer. It is recommended to choose a reliable courier service to ensure product safety.

Packaging Requirements: Please ensure the product is properly packaged to prevent damage during transportation. Hamsa Jewelry is not responsible for any loss, theft, or incidents caused by improper packaging or shipping.

Shipping Method Selection: Please use a shipping service with tracking functionality to ensure timely processing of your repair request. Packages without a tracking number will not be accepted.

Warranty Eligibility Review: Hamsa Jewelry reserves the right to professionally inspect returned products. If signs of modification, misuse, or damage beyond normal wear are found, warranty eligibility may be revoked.

Repair Process

Receiving Repair Requests: Upon receiving a repair request, Hamsa Jewelry will send an email within 48 hours containing detailed return instructions to assist you in completing the return process.

Preparing the Return Package: Please include a copy of the return form (with order number, full name, and email address) inside the package and choose a prepaid shipping method with tracking.

Uploading the Tracking Number: After shipping the product, log in to the Hamsa Jewelry website to upload the return tracking number for real-time monitoring and prompt processing of your request.

Customer Service & Support

Hamsa Jewelry is committed to providing efficient and professional repair services. If you encounter any issues or require assistance during the process, please contact our customer service team for necessary support.

Important Notes:

The above warranty terms and repair procedures may be adjusted based on specific circumstances. For inquiries or further details, please contact Hamsa Jewelry directly through official channels.